I would like to offer some suggestions for the management to enhance the guest experience. While the location, food, and ambiance are excellent, there are a few areas where improvements could be made.
Firstly, the bathrooms could benefit from being equipped with water heaters for added comfort. Additionally, there are no water heaters in the rooms for making tea or coffee, and no welcome drinks are provided, which could be a nice touch for guests upon arrival.
While the snacks and dinners are decent, the food tends to be quite spicy, which may not be suitable for children or guests who prefer milder, traditional Kerala dishes. A more varied and balanced menu might appeal to a wider audience.
Another area for improvement is the reception, which is often unstaffed, making it difficult for guests to reach out for assistance. It would be helpful if there were more accessible ways to contact staff or if there was someone available at the reception at all times.
These enhancements could significantly improve the overall guest experience and ensure greater satisfaction.